Services

Support

At Hyperwave, we don’t just talk about the concept of excellent customer service, we really live it. Our specialists are happy to share their expert knowledge with customers by e-mail, fax, Internet and one-to-one on the telephone.

The Hyperwave Support team is made up of highly-qualified and experienced employees with extensive know-how. As well as their comprehensive technical expertise, the support specialists have a deep understanding of individual Hyperwave product installations, because they work so closely with their customers. This means that customers have on-demand access to efficient support for the optimal deployment of Hyperwave products in their company.

Service advantages for our customers

  • Prompt problem solving
  • Guaranteed feedback to every request
  • Transfer of know-how from the support team to the customer
  • Consistently high standard of service
  • Increased productivity
  • Flexibility and fast reaction times

Support Center

Austria

Phone: (+43) 316 820918-33

Germany

Phone: (+49) 8677 91596-55

England

Phone: (+44) 845 6808409

USA

Phone: (+1) 617 855 WAVE

Basic Support

  • Service hours: Monday through Friday 9AM – 6PM CET
  • Service requests per e-mail, web forms and telephone
  • Support consultation per e-mail and telephone
  • On-site consultation as needed

Premium Support

  • Dedicated support expert for service requests, escalations and projects
  • Detailed knowledge about customer installations (also includes customization carried out by Hyperwave Professional Services Organization)
  • Test system at Hyperwave which closely represents customer installation
  • Quarterly support review (analysis and report of service requests)
  • Proactive monitoring of customer systems
  • Standard product updates (minor releases) will be customized for customer installation

Information

We're happy to answer any questions you might have.
Phone: +43 316 820 918 - 0

Advice

We'd be happy to offer you an
individual quote. Contact us at
info@hyperwave.com

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