At Hyperwave, we don’t just talk about the concept of excellent customer service, we really live it. Our specialists are happy to share their expert knowledge with customers by e-mail, fax, Internet and one-to-one on the telephone.

The Hyperwave Support team is made up of highly-qualified and experienced employees with extensive know-how. As well as their comprehensive technical expertise, the support specialists have a deep understanding of individual Hyperwave product installations, because they work so closely with their customers. This means that customers have on-demand access to efficient support for the optimal deployment of Hyperwave products in their company.

Service advantages for our customers

  • Prompt problem solving
  • Guaranteed feedback to every request
  • Transfer of know-how from the support team to the customer
  • Consistently high standard of service
  • Increased productivity
  • Flexibility and fast reaction times

Support Center


Phone: (+43) 316 820918-33


Phone: (+49) 8677 91596-55


Phone: (+44) 845 6808409


Phone: (+1) 617 855 WAVE

Basic Support

  • Service hours: Monday through Friday 9AM – 6PM CET
  • Service requests per e-mail, web forms and telephone
  • Support consultation per e-mail and telephone
  • On-site consultation as needed

Premium Support

  • Dedicated support expert for service requests, escalations and projects
  • Detailed knowledge about customer installations (also includes customization carried out by Hyperwave Professional Services Organization)
  • Test system at Hyperwave which closely represents customer installation
  • Quarterly support review (analysis and report of service requests)
  • Proactive monitoring of customer systems
  • Standard product updates (minor releases) will be customized for customer installation


We're happy to answer any questions you might have.
Phone: +43 316 820 918 - 0


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